Everything from one single source
ENCOM™ offers its customers a fully compehensive service when implementing a new software solution in the company. This comprises the entire product life cycle starting with the initial project planning, through implementation, training, introduction into the organisation and also the operation of the solution. It is a matter of pride for us that by demanding the highest quality we ultimately have satisfied customers
Service
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Operation
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Operation
- Operation of the EN4M™ solution via remote access or including hosting of the infrastructure
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Maintenance
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Maintenance
- Updates of the EN4M™ solution in case of release change>
- Bug fixes are made available
- Regular maintenance releases (n-times a year)
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Hosting
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Hosting
- Hosting of infrastructure in a modern computer centre
- Support of setup and hosting of infrastructure in the customer computer centre
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Support
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Support
- Ticket system
- Helpdesk
- Support using remote access/WebEx
- Onsite support
- Training
Training
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Training for EN4M
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Training for EN4M™
With EN4M™ training courses you will increase efficiency on a day-to-day basis with the system. The skillful use of standard functions and templates helps to reduce your effort significantly. The focus lies on tips & tricks for the efficient use of EN4M™ according to your specific responsibilities.
Alongside the below mentioned standard training courses we offer refresher and advanced courses that are normally held online.
The content can be tailored towards your needs and topics expanded upon depending on your requirements.- Standard training for end users
- Training for key / power users
- Training for administrators
- Training for reporting
- Training for project management
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Training for Projectmanagement
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Training for project management
Efficient project management increases your performance and increases the motivation of the entire project team. In this training course you will get an overview of all essential processes and methods of project management. You will learn to plan, control and check your own projects as well as moderate teams. We structure the practical part according to our standard project management solution EN4M™ pm.